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FAQ's
Hey there! Got questions? We've got answers! Dive into our FAQ section for all the info on orders, shipping, products, and more. Can't find what you need? Just drop us a line – we're here to help and always happy to chat.
Happy shopping!
Product & Stock
All colours of garments and materials are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings.
All orders are subject to stock availability. Should an item be sold out, we will contact you via phone or email and refund the money paid for the item to the original method of payment.
We are produced with limited stock and can sell out quickly. Some items may sell out, but typically restock. Contact us at info@basicsense.co.uk for availability updates.
Orders & Payments
If you are missing part of your order, please check:
1. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
2. The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
3. If your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.
Returns & refunds
Simply post it to us. Please contact customer service for return address.
Make sure your order number, name, address, email, phone number and instructions are included and any comments.
All returns remain the responsibility of the purchaser until received by Revella The Label.
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
We process refunds using the original form of payment.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).